Troubleshoot connectivity issues with the Business Wireless Gateway
For example, on my Verizon router, there is a section called My Network that shows all connected devices. On my Netgear router, the listing is under a menu option called Attached Devices. For D-Link routers, you go to Wireless and then click on Status. Obviously, there are too many to mention here, but the list is somewhere in that interface. Just keep clicking around till you find it. Depending on your router, the amount of information you get will vary wildly.
How to Determine Who Is Connected to Your Wireless Network
Mostly, you need the IP address and host name. The next option is to scan your network and hopefully get some info that way. I already wrote a post on how to scan your network , so make sure to read that first. In that article, I wrote about SoftPerfect network scanner, which is pretty good. It also gives you a lot of detailed information about each device, which makes it much easier to figure out whether the device is a valid one or not. Once you install the program, just open it and click the Scan button. By default, it should automatically determine your network range, but if not, you can manually type it in.
Any device that has a web interface will have a little arrow that you can click on at the far left under the Status column.
Log into Router
This means you can go to the web browser and type in the IP address. You can also rename the devices, save the list and use it as a baseline for future scans. You know it's not a problem with the router, so what's going on? Check to make sure you can connect the device to another network, maybe a wireless hotspot. If the problem remains, check to make sure your device is connecting to the right wireless signal on your router, if you have a dual-band router.
Dual-band routers transmit signals at two bands: Some routers will use the same SSID for each band and then some devices can connect automatically to the correct band. Almost all tablets, e-readers, gaming systems, and so on can connect to the 2.
Some newer wireless devices can connect to 5 GHz. You can create different SSIDs for the 2.
For example, when setting up a dual-band router, name the 2. It's important to know at which band specific devices can connect. Some devices may only support the 2. Seemingly the most common cause of wireless network setup issues, incompatibility in settings between two WiFi devices such as the router and a PC will prevent them from being able to make a network connection.
Modem/WiFi Username & Password Help: Fixed Broadband
Check the following settings on all WiFi devices to ensure they are compatible: Network mode: A router must be enabled to support all versions of WiFi used by the network clients. For example, routers configured to run in " To fix this kind of network failure, change the router to run in mixed mode. Security mode: All Wi-Fi devices including routers belonging to the same local network must use the same security mode. Security key: WiFi security keys are passphrases or sequences of letters and digits.
All devices joining a network must be programmed to use a WiFi key recognized by the router or wireless access point. Many home network routers access points support only one key that all devices must share in common.
- Scan Network.
- Resetting your router and changing the router admin password.
- NETGEAR Genie on the App Store?
Some newer routers can store multiple WiFi security keys instead of one however; technically allowing local devices to have different key settings although keeping their keys all the same can simply setup and troubleshooting. Many network routers support a feature called MAC address filtering.
Can’t find what you’re looking for?
Although disabled by default, router administrators can turn this feature on and restrict connections to only certain devices according to their MAC address number. If having difficulty getting a specific device to join the local network particularly if it is new , check the router to ensure either a MAC address filtering is 'off' or b the device's MAC address is included in the list of allowed connections. Because the range of WiFi radio signals is limited, home network connections sometimes fail because a device's radio cannot reach the routers.
Some people also have had their functioning wireless network go offline as soon as anyone in the house turned on the microwave oven. Garage door openers and other consumer gadgets inside homes also can interfere with the signals of WiFi networks, particularly those that use the 2. It's also common in cities for the signals of several home WiFi networks to intermingle with each other.
Even inside their own home, a person may discover one or more of their neighbor's wireless networks when trying to connect to their own. You cannot connect to the Internet over your WiFi connection, but hard-wired devices have connectivity. Disable and re-enable your 2.
Get started with your Business Wireless Gateway by installing and finding your default Wireless Network information. Current Page. Comcast Business. Sign In.